What template
Expand the inbound tourism industry in Malaysia.
Challenges – Promotes growth of Malaysian economy
Providing the best and high quality services
Challenges - Excellent services and offering the lowest price in market.
Collecting payment is important to us
Challenges - Continue to exist & to be of service is important to us
Who template
Customer who want to travel to another country
Customer who have enough money to buy ticket
The location that customer decide should in the company services.
Where template
A customer can make payment at the SEWAC counter or at the tourism company in Iran.
Challenges – Payment location is located at the office where customer services are easily reached
A customer must make payment in person
Challenges - customer makes payment face to face not through the internet.
Why template
A customer must make payment in person because there is no other method of paying. Online banking is not available.
Challenges – Traditional method of payment ensures less fraud.
A customer must state his budget in order to get a few selections of packages that is offered.
Challenges – List down the packages that is affordable or suitable for the customer
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When Template
A customer must tell the agent on where and how he/she plans on taking the tour
Challenges – Taking note on what the customer really wants
A customer must decide on what package does he/she wants
Challenges – List down the packages the suits the customer’s interest
A customer must make the payment to the company’s agent before leaving
Challenges – Payment must be made before the tour can start
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